We want you to be completely satisfied with your purchase. Expect us to handle returns, exchanges and repairs as politely and quickly as possible. Certain conditions required by the manufacturers and the law may limit our options.
Keep All Packaging including the box, warranty cards, instruction books and any other items included in “like new” condition.
Do not fill out warranty cards until you are satisfied the equipment is in good working order.
After testing your equipment, fill out and send in the manufacturers portion of the warranty cards within 30 days. Once you have filled out the cards you can not return the item for full credit or refund. Keep your portion (and any marked "dealer") along with your receipt in a safe place. You will need them for warranty repairs.
We will gladly return or exchange your purchase within 14 days under the following guidelines: All items must be in new condition with complete packaging. Any incomplete or blemished equipment will incur a restocking fee. Return & Exchanges beyond 14 days or equipment showing signs of use will be handled at our discretion.
If you have a problem with your equipment Dan’s Camera City will send it to the manufacturer for you. We will need your receipt and warranty paperwork. Should you misplace them, Dan’s may be able to reissue them for a nominal fee. If the manufacturer detects any indication of moisture, dirt, shock, misuse or other problems not detected when left off for repairs they will void the warranty. While the manufacturers do not make any accommodations for loaners, Dan’s may be able to arrange low cost rentals.
If you have any questions about these policies, please contact us for more information.